May 27, 2010 6 Comments
According to a survey conducted by the FCC, 30 million Americans (one out of six in the nation including the Washingtonians) have experienced bill shock, which it defines as a sudden increase in people’s monthly bills that isn’t caused by a change in service plans.
It also shows that nearly half of cell phone users who have plans with early termination fees (ETFs) — and almost two-thirds of home broadband users with ETFs — don’t know the amount of the fees they’re accountable for
One-third of the people surveyed who said they experienced bill shock said their bills jumped by more than $50. Read more of this post